Privacy Policy

Effective Date: 28/05/2026

Globetrotters.ai (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that personal data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our dashboard or APIs, or otherwise interact with our services (collectively, the “Service”). The Service is intended for business customers — destinations, accommodations, attractions, and their partners — and the authorized representatives who use it on their behalf.

If you have any questions, please contact us at privacy@globetrotters.ai.

1. Information We Collect

a. Information You Provide

• Business Contact Information: When you create an account, request a demo, or contact us, we collect identifiers such as your name, work email address, employer name, role, and any other details you choose to share.
• Customer Data: Information you submit to the Service in the course of operating it — for example, information about your destination, properties, attractions, content, or brand assets. Customer Data is processed on your behalf in accordance with our Terms of Use.
• Billing Information: If you subscribe to a paid plan, we collect the billing details required to process your subscription. Payments are processed by third-party providers; we do not store full payment card numbers.

b. Information We Collect Automatically

• Device Information: IP address, browser type, device type, operating system, and approximate location derived from IP.
• Usage Data: Information about your interactions with the Service, such as pages visited, features accessed, queries issued, and timestamps.

c. Information from Third Parties

• Analytics data from tools such as Google Analytics and PostHog (aggregated and pseudonymized).
• Publicly available information about your organization that helps us provide and improve the Service.

2. How We Use Your Information

We use information to:

1. Provide, maintain, secure, and improve the Service.
2. Authenticate users and administer accounts.
3. Process subscriptions, billing, and renewals.
4. Communicate with you about your account, service updates, security notices, and — where permitted — relevant product news.
5. Detect, prevent, and respond to fraud, abuse, and security incidents.
6. Comply with legal obligations and enforce our agreements.

3. Legal Basis for Processing

We process personal data on the following legal bases under the GDPR:

• Contractual Necessity: To provide the Service you or your employer have requested.
• Legitimate Interests: To operate, secure, and improve the Service, and to communicate with our business contacts.
• Consent: Where you have given consent (for example, for certain marketing communications or non-essential cookies).
• Legal Obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share information with:

1. Service Providers (sub-processors): For hosting, infrastructure, analytics, communication, customer support, and billing. These providers are bound by appropriate contractual safeguards.
2. Model and AI Providers: Where the Service relies on third-party large language models or AI APIs to deliver functionality you have requested. We choose providers that contractually agree not to train on our customers’ content.
3. Legal Authorities: When required to comply with applicable law, valid legal process, or to protect our rights, users, and the public.
4. Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal data.

5. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request correction of inaccurate or incomplete data.
3. Deletion: Request deletion of your personal data, subject to legal obligations.
4. Restriction: Request restriction of processing in certain circumstances.
5. Data Portability: Request transfer of your data to another service.
6. Objection: Object to processing based on legitimate interests or direct marketing.
7. Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at privacy@globetrotters.ai. You also have the right to lodge a complaint with your local data protection authority.

6. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized. Customer Data is retained and deleted in accordance with your subscription and our Terms of Use.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize you when you use the Service.
• Remember your preferences.
• Measure and analyze usage.

You can manage cookies through your browser settings. Non-essential cookies are used only with your consent where required.

8. Data Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or misuse, including encryption in transit, access controls, and monitoring. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you are located outside the European Economic Area, your data may be transferred to and processed in countries with different data protection laws. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

10. Children’s Privacy

The Service is intended for business use and is not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. Please review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@globetrotters.ai.